Terms of service

Terms of Service

OVERVIEW

This website is operated by Ronaq Organics. Throughout the site, the terms "we," "us," and "our" refer to Ronaq Organics. Ronaq Organics provides this website, including all information, content, tools, products, and services available through the website, subject to your acceptance of the terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing a product from us, you agree to be bound by these Terms of Service, including any additional terms, conditions, and policies referenced in or linked from these Terms.

These Terms of Service apply to all users of the website, including visitors, customers, and anyone who browses, purchases from, or otherwise uses our website.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not access or use our website or services.

Any new features, products, or tools added to our online store will also be subject to these Terms of Service. We may update, modify, or replace any part of these Terms by posting changes on this page. It is your responsibility to check this page periodically. Your continued use of the website after changes are posted means that you accept the updated Terms.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your place of residence, or that you are the age of majority and have given consent for any minor dependents under your care to use this website.

You may not use our products or services for any illegal, unauthorized, or unlawful purpose. You must also comply with all applicable laws and regulations when using our website and purchasing our products.

You must not transmit or introduce any viruses, malware, worms, or other destructive or harmful code through our website.

A violation of these Terms may result in termination or restriction of your access to our website or services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service, cancel orders, or restrict access to our website to any person at any time, where permitted by applicable law.

You understand that information or content you submit through our website, excluding sensitive payment information, may be transferred across various networks and may be subject to technical adjustments required for transmission.

You agree not to reproduce, duplicate, copy, sell, resell, distribute, or commercially exploit any part of our website, products, services, content, or access to our services without our prior written permission.

The headings used throughout these Terms are provided for convenience and do not limit or otherwise affect the meaning of these Terms.

SECTION 3 — ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that the information provided on our website is accurate and up to date. However, we do not guarantee that all information is always complete, accurate, current, or error-free.

The information provided on this website is intended for general informational purposes and should not be considered professional medical advice or a substitute for consultation with a qualified healthcare professional.

Any reliance you place on information provided on our website is at your own discretion.

Our website may occasionally contain historical information, which is provided for reference only and may not reflect current information.

We reserve the right to modify or update website content at any time. However, we are not obligated to update every piece of information on the website.

SECTION 4 — MODIFICATIONS TO PRODUCTS, SERVICES, AND PRICES

Product prices and availability are subject to change without prior notice.

We reserve the right to modify, suspend, or discontinue any product, service, feature, or part of the website at any time.

We shall not be responsible to you or any third party for any modification, price change, suspension, or discontinuation of the website or any product or service.

SECTION 5 — PRODUCTS AND SERVICES

Certain products may be available exclusively through our website and may be available in limited quantities.

All returns, refunds, and exchanges are subject to our Return & Refund Policy.

We make reasonable efforts to display product images, colors, packaging, and descriptions as accurately as possible. However, the appearance of products or colors may vary depending on your device, screen settings, lighting, and other factors.

We reserve the right to limit the quantity of products sold to any individual, household, geographic region, or jurisdiction where permitted by law.

Product descriptions, prices, promotions, and availability may be changed or discontinued at our discretion without prior notice.

We do not guarantee that every product or service will meet every customer's individual expectations or that all website errors will always be corrected immediately.

Product Use and Results

Our products are intended for personal care and cosmetic use as described on the relevant product page or packaging.

Individual results may vary from person to person. Product descriptions and benefits are provided for general informational purposes and are not intended to guarantee specific results.

Customers should follow the recommended directions for use and review the product ingredients before use.

If you have known allergies, sensitivities, or concerns about using a particular ingredient, we recommend consulting a qualified healthcare professional before using the product.

Discontinue use if irritation or an adverse reaction occurs.

SECTION 6 — ORDERING, BILLING, AND ACCOUNT INFORMATION

We reserve the right to refuse, cancel, or limit any order placed through our website.

We may, at our discretion, limit or cancel quantities purchased by an individual customer, household, or order.

If we modify or cancel an order, we may attempt to notify you using the contact information provided when the order was placed.

We reserve the right to refuse orders that appear to be placed for unauthorized resale, commercial distribution, or other activities that may violate our policies.

You agree to provide accurate, complete, and current information when placing an order.

You are responsible for ensuring that your name, phone number, email address, and shipping address are correct and complete.

If your information changes, you should update it as soon as possible so that we can process your order and contact you when necessary.

SECTION 7 — CASH ON DELIVERY

We offer Cash on Delivery (COD) for eligible orders across Pakistan.

When placing a COD order, you agree to provide accurate contact and delivery information and to accept the order upon delivery.

Customers are requested not to place orders that they do not intend to receive.

If an order is repeatedly refused, rejected, or returned due to incorrect customer information, unavailability, or refusal to accept the package, we may restrict or suspend COD availability for future orders.

Additional details regarding refused or undelivered COD orders may be found in our Return & Refund Policy.

SECTION 8 — OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools or services that we do not control, monitor, or manage.

Any third-party tools made available through our website are provided on an "as is" and "as available" basis.

We are not responsible for any loss, damage, or issue resulting from your use of third-party tools or services.

Your use of third-party tools is entirely at your own discretion and risk. You should review the terms and policies of the relevant third-party provider before using such tools.

Any new tools, services, or features introduced through our website in the future will also be subject to these Terms of Service.

SECTION 9 — THIRD-PARTY LINKS

Our website may contain links to third-party websites or services that are not owned or controlled by Ronaq Organics.

We are not responsible for the content, accuracy, availability, policies, products, or services provided by third-party websites.

Any transactions or interactions you have with third-party websites are solely between you and the relevant third party.

We recommend reviewing the privacy policies and terms of service of any third-party website before providing personal information or completing a transaction.

Any complaints or concerns regarding third-party products or services should be directed to the relevant third party.

SECTION 10 — CUSTOMER REVIEWS, COMMENTS, AND FEEDBACK

If you submit reviews, comments, suggestions, feedback, ideas, photographs, or other content to Ronaq Organics, you agree that we may use, reproduce, edit, publish, distribute, or display such content for business, promotional, or marketing purposes, where permitted by applicable law.

You represent that any content you submit:

  • Is truthful and accurate to the best of your knowledge

  • Does not violate the rights of another person

  • Does not infringe copyright, trademark, privacy, or other intellectual property rights

  • Does not contain unlawful, abusive, threatening, defamatory, obscene, or offensive material

  • Does not contain viruses, malware, or other harmful code

We reserve the right to remove or refuse content that we believe violates these Terms or is otherwise inappropriate.

You remain responsible for the content you submit and its accuracy.

SECTION 11 — PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, protect, and process your personal information.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, availability, or other information.

We reserve the right to correct errors, update information, modify product details, or cancel orders if any information is found to be inaccurate, including after an order has been placed.

We are not obligated to update, amend, or clarify information on the website unless required by applicable law.

SECTION 13 — PROHIBITED USES

You are prohibited from using our website or its content:

  • For any unlawful or unauthorized purpose

  • To violate any applicable laws or regulations

  • To infringe upon intellectual property rights

  • To submit false or misleading information

  • To transmit viruses, malware, or harmful code

  • To interfere with the security or functionality of our website

  • To collect or track the personal information of others without authorization

  • To engage in spam, phishing, scraping, or other abusive activities

  • To impersonate another person or misrepresent your identity

  • To use the website for fraudulent or deceptive purposes

  • To engage in any activity that could damage Ronaq Organics, its customers, or its website

We reserve the right to restrict or terminate your access to our website if you violate these Terms.

SECTION 14 — DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee that your use of our website or services will always be uninterrupted, timely, secure, or error-free.

We do not guarantee that the results obtained from using our products or services will be accurate, consistent, or meet your individual expectations.

Your use of our website and products is at your own discretion and risk, to the extent permitted by applicable law.

To the maximum extent permitted by applicable law, Ronaq Organics and its owners, employees, representatives, suppliers, service providers, and affiliates shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Nothing in these Terms is intended to exclude or limit any rights or liability that cannot legally be excluded or limited under applicable law.

SECTION 15 — INDEMNIFICATION

You agree to indemnify and hold harmless Ronaq Organics, its owners, employees, representatives, service providers, suppliers, and affiliates from claims, losses, liabilities, damages, or expenses arising from:

  • Your violation of these Terms of Service

  • Your misuse of our website or services

  • Your violation of any applicable law

  • Your violation of the rights of another person or third party

SECTION 16 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law.

The invalid or unenforceable portion shall be considered severed from these Terms, and the remaining provisions shall continue to remain in full force and effect.

SECTION 17 — TERMINATION

These Terms remain effective unless terminated by you or by Ronaq Organics.

You may stop using our website at any time.

If we believe that you have violated or may have violated any provision of these Terms, we may restrict or terminate your access to our website or services, where permitted by applicable law.

Any obligations or liabilities incurred before termination shall survive the termination of these Terms.

SECTION 18 — ENTIRE AGREEMENT

These Terms of Service, together with our other policies published on the website, constitute the entire agreement between you and Ronaq Organics regarding your use of our website and services.

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

Any ambiguity in interpreting these Terms shall not automatically be interpreted against the party that drafted them.

SECTION 19 — GOVERNING LAW

These Terms of Service and any separate agreements under which we provide products or services shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes arising in connection with these Terms or your use of our website shall be subject to the applicable jurisdiction of the courts of Pakistan.

SECTION 20 — CHANGES TO THESE TERMS

You can review the most current version of our Terms of Service at any time on this page.

We reserve the right to update, modify, or replace any part of these Terms at our discretion by posting changes on our website.

It is your responsibility to periodically review these Terms for updates.

Your continued use of our website after changes are posted constitutes acceptance of the revised Terms.

SECTION 21 — CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us.

Ronaq Organics
Based in: Lahore, Pakistan

Email: info@ronaqorganics.com
Phone / WhatsApp: 03006380700
Website: ronaqorganics.com

Ronaq Organics — Naturally Rooted in Herbs.