Refund policy

At Ronaq Organics, we want you to be happy with your purchase. We carefully prepare and package every order to ensure it reaches you safely. If you experience an issue with your order, please contact us and we will do our best to resolve it.

7-Day Return Policy

We offer a 7-day return policy, which means you have 7 days from the date you receive your order to contact us regarding a return request.

To be eligible for a return, the product must be:

  • Unused and unopened
  • In its original condition
  • In its original packaging
  • Complete with all original labels and packaging
  • Accompanied by proof of purchase or order details

Due to the nature of our products, opened or used hair oils and other personal-care products cannot be returned for hygiene and safety reasons.

To request a return, please contact us at:

Email: info@ronaqorganics.com
Contact: 03006380700

Please do not send any product back before contacting us and receiving return instructions. Returns sent without prior approval may not be accepted.

If your return request is approved, we will provide you with the necessary instructions for returning the product.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as you receive it.

If your product arrives:

  • Damaged
  • Defective
  • Leaking due to shipping damage
  • Different from the product you ordered
  • Missing from your package

Please contact us as soon as possible, preferably within 48 hours of delivery.

To help us investigate and resolve the issue quickly, please send us:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging
  • A video, if necessary, showing the issue

Our team will review your request and, where applicable, arrange a replacement or another suitable resolution.

Non-Returnable Items

For health, hygiene, and safety reasons, we generally cannot accept returns of products that have been opened or used.

The following items are not eligible for return:

  • Opened or used hair oils
  • Personal-care products that have been opened
  • Products without their original packaging
  • Products that have been damaged after delivery due to customer handling
  • Products returned after the 7-day return period
  • Gift cards, where applicable

Sale or promotional items may also be subject to special return conditions. Please check the terms of the specific promotion before placing your order.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

Return Shipping

If you are returning an item because you have changed your mind or ordered the wrong product, the return shipping cost may be the responsibility of the customer.

If the product is confirmed to be damaged, defective, or incorrectly sent by Ronaq Organics, we will review the case and determine the appropriate resolution.

Please do not return an item without contacting us first.

Exchanges

If you receive a damaged, defective, or incorrect product, please contact our customer support team.

Depending on the situation and product availability, we may arrange a replacement.

For general product exchanges due to a change of preference, size, or choice, the item must meet our return eligibility requirements and must be unused and unopened.

Refunds

Once your returned product is received and inspected, we will notify you whether your refund request has been approved or declined.

If your refund is approved, the refund will be processed using the applicable payment method and within the timeframe communicated by our team.

For Cash on Delivery (COD) orders, we may contact you to collect the necessary information required to process an approved refund.

Please note that the time required for a refund to reach you may vary depending on the payment method and financial institution.

Shipping or delivery charges may be non-refundable unless the return is due to an error or issue caused by Ronaq Organics.

Refunds for Refused or Undelivered COD Orders

For Cash on Delivery orders, customers are requested to accept their confirmed orders at the time of delivery.

If an order is refused or returned to us because the customer is unavailable, refuses delivery, or provides incorrect delivery information, any applicable delivery or return shipping costs may be deducted from a future refund or may affect eligibility for future Cash on Delivery orders.

We encourage customers to contact us as soon as possible if they need to change or cancel an order before dispatch.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at:

Email: info@ronaqorganics.com
Contact: 03006380700

We will try to accommodate cancellation requests made before the order is dispatched. Once an order has been shipped, cancellation may no longer be possible, and the order may be subject to our return policy.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Ronaq Organics
Lahore, Pakistan

Email: info@ronaqorganics.com
Phone: 03006380700
Website: ronaqorganics.com

Ronaq Organics — Naturally Rooted in Herbs.